Privacy Policy

Information We Collect

• Personal Information: When you register, we collect your name, email address, phone number, and role (student/parent or tutor).
• Tutor Information: If you register as a tutor, we additionally collect your university, degree, teaching experience, subjects, available locations, availability schedule, DSE results, and credentials.
• Tutoring Requests: When you submit a request, we collect subject, level, location, budget, schedule preferences, and any requirements you provide.
• Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, and device information.

How We Use Your Information

• To match students with suitable tutors based on subject, location, availability, and preferences.
• To create and manage your account, and to communicate with you about your requests and matches.
• To improve our platform, analyze usage trends, and develop new features.
• To send you notifications about matches, commission payments, and platform updates.

Information Sharing

• When a match is created, we share relevant contact information between the matched student and tutor to facilitate communication.
• We do not sell your personal information to third parties.
• We may share data with service providers who help us operate our platform (e.g., email delivery, hosting).

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption of passwords and secure HTTPS connections.

Data Retention

We retain your personal information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance (PDPO), you have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact us at privacy@hktutorlink.hk.

Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party advertising cookies.

Children's Privacy

Our platform is not directed at children under 18. Accounts for minor students must be created by a parent or legal guardian. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete that information promptly.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

International Data Transfers

Your data may be processed and stored on servers located outside of Hong Kong, including in the United States (for hosting and email delivery services). We ensure that appropriate safeguards are in place to protect your data in accordance with the PDPO when transferring data internationally.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email and update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@hktutorlink.hk.